Returns & Refunds

Last updated February 28, 2021

Absolutely Guaranteed

We stand by everything we sell, 100%. So if you’re not satisfied with your order for any reason, neither are we. We’ll make it right – from resending your order or issuing an account credit to even refunding you in full. Simple as that.

Our Customer Care Specialists are trained in the art of solving problems. So if you’re not absolutely satisfied, here’s how we can help:

• First, email support@terraflorens.com and let us know exactly what your issue is.

• Then, we’ll work with you to find a solution that you’ll be happy with, whether that means resending your order at no additional cost or crediting your account so you can place a new order.

Complete satisfaction or your money back.

If you ever have an issue with your Sensible order, it’s our goal to resolve it to best meet your needs. So if account credit doesn’t solve your problem, we’ll refund your money 100%.